Privacy Policy
Delca Ceylon Tours respects the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information provided when using our website, making an enquiry or booking our travel services.
1 Information We Collect
We may collect personal information necessary to respond to enquiries, prepare quotations and arrange travel services, including:
- Name
- Email address
- Telephone or WhatsApp number
- Travel dates and itinerary details
- Number of travellers
- Accommodation and transportation preferences
- Information reasonably required to arrange requested travel services
- Payment and transaction information
2 How We Use Your Information
Personal information may be used to:
- Respond to enquiries and quotation requests
- Prepare customized itineraries and tour packages
- Create and manage reservations
- Arrange transportation, accommodation, excursions and other requested services
- Communicate regarding bookings and itinerary changes
- Process payments and refunds
- Provide customer support
- Meet applicable legal, accounting and regulatory requirements
- Improve our services and website
3 Payment Information
Online payments may be processed through authorized banks or third-party payment service providers.
Secure Payment Processing
When customers make payments through an authorized payment gateway, Delca Ceylon Tours does not require customers to provide their full credit or debit card details directly to us. Payment information is processed securely by the relevant bank or payment service provider in accordance with its security and privacy procedures.
4 Sharing of Information
Delca Ceylon Tours does not sell or rent customers' personal information.
Where necessary to fulfil a confirmed booking, relevant information may be shared with trusted service providers such as hotels, transportation providers, activity operators and other tourism suppliers involved in providing the requested services.
Information may also be disclosed where required by applicable law or by a lawful request from a competent authority.
5 Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
6 Cookies and Website Information
Our website may use cookies or similar technologies to improve website functionality, understand visitor activity and enhance the user experience.
Visitors may control or disable cookies through their browser settings where available.
7 Data Retention
Personal information will be retained only for as long as reasonably necessary to provide our services, maintain business and accounting records, resolve disputes and comply with applicable legal or regulatory requirements.
8 Third-Party Services
Our website or booking process may contain links to or use services provided by third parties, including payment gateways, hotels and other travel service providers.
Their handling of personal information may be governed by their own privacy policies.
9 Changes to This Privacy Policy
Delca Ceylon Tours may update this Privacy Policy from time to time. Any revised version will be published on our website with the updated revision date.
10 Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact: