Refund & Cancellation Policy
At Delca Ceylon Tours, we are committed to providing transparent and reliable booking arrangements for our customers. This Refund & Cancellation Policy applies to tour packages, private transportation, airport transfers, accommodation arrangements, excursions and other travel-related services booked through Delca Ceylon Tours.
1 Booking Confirmation
A booking is considered confirmed once the required advance payment or full payment has been received and confirmation has been issued by Delca Ceylon Tours.
The required deposit or payment amount may vary depending on the nature of the booking, accommodation arrangements and third-party services included in the itinerary.
2 Customer Cancellations
Customers wishing to cancel a confirmed booking must notify Delca Ceylon Tours in writing by email or WhatsApp.
Any applicable refund will depend on the date of cancellation, services already reserved and cancellation charges imposed by hotels, activity providers and other third-party suppliers.
Where third-party services have already been paid for or have become non-refundable, those amounts may be deducted from any refund due.
Any specific cancellation conditions stated in the customer's quotation, invoice, voucher or booking confirmation will also apply to that booking.
3 Refunds
Where a refund is approved, Delca Ceylon Tours will process the eligible refundable amount after deducting any applicable cancellation charges and non-refundable third-party costs.
Original Payment Method Only
All approved refunds will be returned to the same payment method or payment medium used to make the original payment. Refunds cannot normally be transferred to a different card, bank account or payment method.
Once a refund has been processed by Delca Ceylon Tours, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer or payment service provider.
4 No-Shows and Unused Services
No refund will normally be provided for a no-show or for services voluntarily unused by the customer after the tour or service has commenced, including accommodation, transportation, excursions, activities or other pre-arranged services.
5 Changes or Cancellations by Delca Ceylon Tours
If a confirmed service cannot be provided due to circumstances within our reasonable control, we will endeavour to provide a suitable alternative or, where appropriate, refund the amount paid for the affected service.
In circumstances beyond our reasonable control, including severe weather, natural disasters, government restrictions, road closures, strikes or other events affecting travel, we will make reasonable efforts to assist customers with alternative arrangements. Any refund will remain subject to the cancellation and refund conditions of the relevant hotels and other service providers.
6 Contact Us
For questions or assistance regarding cancellations and refunds, please contact us: