Terms & Conditions
These Terms & Conditions apply to bookings and travel services provided by Delca Ceylon Tours, including private tours, chauffeur-driven transportation, airport transfers, accommodation arrangements, excursions and other travel-related services.
By confirming a booking or making a payment to Delca Ceylon Tours, the customer acknowledges and accepts the applicable Terms & Conditions.
1 Quotations and Prices
Tour prices are based on the itinerary, number of passengers, vehicle type, accommodation category, meal plan and services specified in the quotation.
Unless otherwise stated, services not specifically listed as included in a quotation are excluded.
Prices may be quoted in Sri Lankan Rupees (LKR), US Dollars (USD) or another agreed currency.
Prices and availability are subject to confirmation at the time of booking.
2 Bookings and Payments
A booking is considered confirmed once the required advance payment or full payment has been received and confirmation has been issued by Delca Ceylon Tours.
The required deposit and payment schedule may vary depending on the booking and will be communicated to the customer before confirmation.
Online payments may be processed securely through an authorized bank or third-party payment gateway.
3 Accommodation
Where accommodation is included in a tour package, the selected hotels, room categories and meal plans will be specified in the quotation, itinerary or booking confirmation.
Hotel availability remains subject to confirmation.
If a selected property becomes unavailable before confirmation, Delca Ceylon Tours may propose a suitable alternative for the customer's approval.
Hotel-specific cancellation policies, child policies, early check-in and late check-out conditions may apply.
4 Transportation
Transportation will be provided according to the vehicle category specified in the confirmed booking.
Reasonable sightseeing, photography, meal and comfort stops may be accommodated according to the agreed itinerary, road conditions and available travel time.
5 Attractions, Excursions and Activities
Entrance tickets, safaris, train tickets, excursions and other activities are included only when specifically stated in the confirmed package.
Opening hours, availability, weather conditions and operating arrangements of attractions and activities may change for reasons outside the control of Delca Ceylon Tours.
6 Changes Requested by Customers
We will make reasonable efforts to accommodate itinerary changes requested by customers before or during their tour.
Additional accommodation, transportation, activities, significant route changes or other services requested outside the confirmed itinerary may result in additional charges. Any applicable additional charges will be communicated to the customer.
7 Cancellations and Refunds
Cancellations and refunds are governed by the Delca Ceylon Tours Refund & Cancellation Policy published on our website and any specific cancellation conditions stated in the customer's quotation, invoice, voucher or booking confirmation.
All approved refunds will be returned to the same payment method or payment medium used to make the original payment.
Refund Policy Details
For detailed cancellation terms, timelines, and non-refundable deposit terms, please refer to our full Refund & Cancellation Policy.
8 Customer Responsibilities
Customers are responsible for ensuring that they possess valid passports, visas, travel insurance and any other documentation required for their journey.
Customers should inform Delca Ceylon Tours in advance of any special requirements that may affect the provision of the booked travel services.
9 Travel Insurance
Customers are strongly encouraged to obtain appropriate travel insurance covering medical emergencies, trip cancellation, personal belongings and other travel-related risks.
Unless specifically stated in the confirmed package, personal travel insurance is not included in the tour price.
10 Events Beyond Our Control
Delca Ceylon Tours will make reasonable efforts to provide the confirmed itinerary.
However, itineraries or services may need to be adjusted due to circumstances beyond our reasonable control, including severe weather, natural disasters, road closures, government restrictions, strikes, changes to attraction operations or other unforeseen circumstances affecting travel.
Where such circumstances occur, we will endeavour to provide reasonable alternative arrangements.
11 Website Information
Information displayed on our website is provided in good faith and may be updated periodically.
Photographs, descriptions and other information are intended to provide general guidance. Individual hotels, attractions, vehicles or other service providers may change their facilities or services without prior notice.
12 Contact Us
For questions regarding these Terms & Conditions, please contact: